Thank you for everything. This property looks great on line, but has definitely needed repair FOR YEARS. More Date of stay: May 2016 Hilton Galveston Island Resort: Excellent Service at Palm Court Restaurant - See 3,653 traveler reviews, 817 candid photos, and great deals for Hilton Galveston Island Resort at Tripadvisor. The fishing pier and Galveston Island Convention Center are both within walking distance, and Moody Gardens, the Grand 1894 Opera House, and Pleasure Pier are within a 10-minute drive. Palm Court serves American cuisine and is open for breakfast, lunch, and dinner. Hilton Galveston Island Resort Dining and drinks Dine in for buffets breakfasts, lunch and dinner at Palm Court. Traveling is a priority and a passion to my family. Please feel free to reach out directly to provide any additional feedback, so we can earn a 5 bubble review on your next visit.Jeremy Bukac(409) 744-5000 ext 705. Jeremy Bukac, General Manager at Hilton Galveston Island Resort, responded to this review. But two people told me there was a guide upstairs and when I told them there wasnt they told me housekeeping would bring one up and you guys dont offer that. Regarding complaints about the staff, I had a very different experience--I thought they were great! Staff were all wonderful from the front desk, porters to waitress. My husband and I both ordered the fried fish tacos and they were delicious! I chose this hotel because my son requested for his birthday. From recommending a fantastic local restaurant to assisting with a failed key card, he went above and beyond. We look forward to you visiting in the near future and exceeding expectations. We could not pass each other between the TV and bed. We look forward to you visiting in the near future. Served family-style, for two people Menu Gluten Sensitive Menu Wine List For delivery We complained of the noise and Peggy right away put us in the tower in a brand new renovated room that was beautiful. It bothered me to see how strict the written rules that were posted were worded about bringing in food or beverage from outside of the hotel. View the. Crazy expensive for the condition of the hotel. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. The first impression from the staff was amazing, and it didnt stop there.We had a room with an amazing view of the Gulf of Mexico. He was attentive and kind and was a perfect server. They really serve you an abundance of food and we felt ashamed to leave so much food untouched! Both went out of the way to ensure we had a wonderful experience. Review. Which popular attractions are close to Hilton Galveston Island Resort? Galveston property disappointed our family this trip. Which languages are spoken by the staff at Hilton Galveston Island Resort? Food was extremely over priced- wont be back. Our waiter Michael was very attentive and friendly! more, Local cuisine, American, Seafood, Vegetarian Friendly, Vegan Options, Vegetarian Friendly, Vegan Options, Gluten Free Options. Area: 15,600 sq ft, Occupancy: 12 - 75 Is parking offered on site at Hilton Galveston Island Resort? Sorry to ramble on but our dining experience could not have been better! Thank you for taking the time to let us know how your stay went! Guest services this evening was very unhelpful although the sweet lady did have a great smile, I was told housekeeping would bring me a guide but that was not the case. The adult meal was sufficient. What does it consist of? Our waitress Whitney was attentive and cheerful even though we kept her passed closing time The menu & food was top notch, not your typical hotel restaurant. Every question we had was answered thoroughly and thoughtfully. Highly recommended and would definitely eat there again. We strive hard to offer a consistent product with exceptional service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Horrible management, horrible food. Was plated with French fries and fried onion strings and alsocame with a prior side. These are some highly rated restaurants near Galveston, TX: What are some restaurants with a large number of reviews near Galveston, TX? Plus with several restaurants within walking distance, youll always find something tasty nearby. Set in a 5-minute stroll from Galveston Island Convention Center, the 4-star Hilton Galveston Island Resort is located near Westminster Presbyterian Church. Is parking available at Hilton Galveston Island Resort? The hotel was under construction. Tripadvisor performs checks on reviews. Orderedcalimari as an appetizer but never received it. Hotel is not as clean as once was and carpeting needed to be replaced in our room. the bathroom is so old that the bath has been painted several times, room is smelling the restaurant is not cosy at all, just a few tables thrown in the reception hall.((. My twin daughters and I dined at the Palm Court restaurant which is centrally located on the Lobby level of the hotel. This is the version of our website addressed to speakers of English in Ireland. Which room amenities are available at Hilton Galveston Island Resort? The drinks were good. He personally greeted our table multiple times and entertained my daughters. I found that the staff were very friendly and helpful, the room was nice with a decent view, and the pool bar and hot tub were pretty great. I was quickly served a separate order of onions and the server acknowledged that I was correct about the onions rather than French fries. I apologize that we did not exceed your expectations. We experienced exceptional service, location and stay while at this hotel. Whether you dine in our family-friendly lounge or poolside, all guests are guaranteed a spectacular view. The grey headed lady in the back was put out she had to come to the front to help but everyone that normally works front desk was very friendly. I am so sorry to hear that you had a poor experience at the hotel and the staff did not exceed expectations. The three-and-a-half-pearl Hilton Galveston Island Resort is an attractive option for business travelers and tourists alike, with a beautiful pool, free shuttle, and full-service restaurant and bar. Offering location close to The Seawall, the resort overlooks gulf and has an American-style restaurant. When returning to the room in the afternoon the room has to be made. He personally greeted our table multiple times and entertained my daughters. Sun-Thurs: 7AM-9:30PM Share. Still ended up waiting close to 20 minutes to be seated. Pool is nice but weather wasnt the best. They sent a maintenance person who did not fix the lock on the. Sorry to ramble on but our dining experience could not have been better!More. He took time to recommend restaurants, attractions, shopping, etc. We were seated immediately upon arrival. pancakes Dishes po' boys meat steak & eggs rich gumbo gumbo salmon salads salmon kare-kare You may explore the information about the menu and check prices for Palm Court by following the link posted above. There are not enough words to describe his kindness. The cruise port was located on Galveston Island, so it was a natural choice to select a pre cruise hotel located on the island.We chose Hilton Galveston Island Resort because of its proximity to the cruise port. Guests can enjoy poolside cocktails and light dining at Coconuts Bar and Grill or . These are things that I wish I had known. Enhance this page - Upload photos! Breakfast was great as well. Spend a day sunbathing at the beach only half a mile away, or set your sights on Galveston's top attractions in the area. Spanning 35-acres on the historic Seawall Boulevard, Hilton Galveston Island Resort offers all this and much more. Located just steps away from The Galveston Island Convention Center, Hilton Galveston Island features 239 guest rooms, and offers 13 meeting spaces for your next corporate meeting or company retreat. Id love to try the blackened salmon and probably will before I depart. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Dining and drinks Foxtail, our sleek, modern restaurant with coastal influences and gulf views serves local dishes with a twist. We were greeted right away. It made by 4pm and we had to ask,several,times to,get it. Thank you both. Overall good. It is not surprising that these two individuals gave you an outstanding experience and stay. We apologize on behalf of the staff and we look forward to making this right. Tripadvisor performs checks on reviews. They are renovating in their back tower so maybe eventually theyll get to this. What we received was so much more. Normally we would provide 4.5 Stars for this Hotel. Stay active in the fitness center or take a trip to the beach, just steps from the hotel. Positioned adjacent to the Galveston Island Convention Center, this AAA Four Diamond award-winning Galveston hotel offers 13 meeting spaces for up 388 guests. C5479HXjenniferh,I'm glad to see you had such a great experience! Bass music from pool party was deafening even on the 10th floor. Review collected in partnership with Hilton Hotels & Resorts, There are more places to choose from in the, hilton galveston island hotel galveston, galveston hilton, Frequently Asked Questions about Hilton Galveston Island Resort. Extended parking costs USD 50 per week. Okay so the brunch was very." more 4. InterContinental (IHG) Hotels in Galveston, Hotels near Galveston - Port Bolivar Ferry, Hotels near Galveston Island Historic Pleasure Pier, Hotels near Ocean Star Offshore Drilling Rig & Museum, Hotels near Schlitterbahn Galveston Island Waterpark, Hotels near Galveston Historic Seaport - Home of the 1877 Tall Ship ELISSA, Hotels near Galveston's 61st Street Fishing Pier, Hotels near (IAH) George Bush Intercontinental Airport, Restaurants near Landry's Prime Seafood & Steaks, Romantic Seafood Restaurants in Galveston, Seafood Restaurants for Lunch in Galveston, Soup Restaurants for Families in Galveston, Restaurants for Group Dining in Galveston, Restaurants for Special Occasions in Galveston, Restaurants with Outdoor Seating in Galveston. This is not even close to out Hilton standard and the service that we provide. Guests are provided with hand sanitizer and masks are required in public areas. You wont be sorry.More, Horrible.. totally embarrassed me. I was ill and they opened to gift shop in the wee hours which was very much appreciated and needed. It is a great restaurant with great food. Disinfectant is used to clean the property, High-touch surfaces are cleaned and disinfected, Sheets and towels are washed at 60C/140F or hotter. We appreciate your business and letting us know what a great job we are doing. Then take a taxi to the ship. The hotel was so gracious and accommodating! Do they have Happy Hour? 77550. The restaurant is very large and has a private room for groups. Then after staying the night, the next morning a cup of coffee will cost you $3.00. We were only passing through on the way for our cruise but definitely want to come back and spend more time! I apologize that you did not have a great experience at the hotel and we did not exceed your expectations. Needless to say, that was our last time to stay at this Hilton. I will personally follow up with our housekeeping team. Their amazing crab balls are just 5 bucks during happy hour, mon-fri, 4-7. We had a table by the window with a fantastic view of the gulf! Payments made by partners impact the order of prices displayed. Menu Sushi Menu For delivery Make a Reservation Mar 12, 2023 7:00 PM 2 people Back to Dining Contact Direct Line 409.744.1500 Hours of Operation Sun-Thurs: 7AM-9:30PM Fri & Sat: 7AM-10PM When you walk in you may be taken aback by the inside. Reservations; Order Online; Facebook; Twitter; Instagram; Gift Cards; Franchise; Landry's Select Club Make a splash in the swimming pool complete with poolside cabanas and a swim-up bar. Great location, close to beach. A few minutes later, someone came on the phone and took her order which her husband picked up without issue. No one even acknowledged we were sitting there for 10 minutes when my husband flagged someone down. Please come back and visit us soon. This is not the service e we are awaiting. We appreciate your feedback during our remodel and hope you come back to stay in our newly remodeled rooms in the near future. Best wishes! This is the version of our website addressed to speakers of English in South Africa. Stay at Hiltons' a lot and we're rarely disappointed. The reflection of the Hilton Hotels staff that was made by these employees has made me decide that when I travel I will be booking my stays with Hilton Hotels. We were staying at a hotel nearby and were starving. I have some hometown friends coming to visit on Memorial Day weekend and although I felt it was a long shot, I spoke with the front desk - Brandon - to see if I could get accommodations so close to the holiday weekend. Q is a great waitress. Hilton Galveston Island Resort: Best valet ever! I spoke with the manager on duty by the name of Quinn Bussey. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Good food, very clean restaurant and friendly service. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Are there any historical sites close to Hilton Galveston Island Resort? We've been Hilton Honors members for a long time and stay at Hilton properties all over the country. Palm Court serves American cuisine and is open for breakfast, lunch, and dinner. Many rooms have a gulf view, so you'll truly feel like you're on an island vacation. The pool bar was nice - although it is small. Save. 4112 Seawall Boulevard, Galveston, Galveston Island, TX 77550 + Add phone number + Add website + Add hours. The store never opened. It was frayed and worn. Breakfast time, add on cost, pool hours. Accept. Are you here yet? Plunge into this Galveston hotel's tropical outdoor pool and savor cool cocktails and light dishes from the swim-up bar and grill. When she called to place the order, she was told that she had to order online but after explaining that the online app was having trouble locating the restaurant, she was put on hold. When she called to place the order, she was told that she had to order online but after explaining that the online app was having trouble locating the restaurant, she was put on hold. Whats more, the hotel is just steps from the beach and within walking distance of fishing piers, shopping, great restaurants, and family entertainment. On-site restaurant Outdoor pool Fitness center Pet-friendly rooms Business center; Locations / USA / Texas / Galveston Hotels / Hilton Galveston Island Resort / . Hilton Galveston Island Resort places you within 3 miles (5 km) of popular attractions like Galveston Seawall and Galveston Island Historic Pleasure Pier. So we would await that they would give us a discount. More. The restaurant is very large and has a private room for groups. The stay was not good. After the hotel has you check in for the shuttle 30 min before your time, it was 30 min late. Having a staff that values their guests and their guests enjoyment and being content with their overall experience. 1.08 miles away . The outdoor pool provides a splash of fun, and guests can also take advantage of a 24-hour fitness center and a spa tub. 0 reviews. We look forward to you visiting in the near future. This property advises that enhanced cleaning and guest safety measures are currently in place. My only negatives, which isnt much is that the Front Desk Staff at Check - In didnt go over much at all. I am sorry to hear that you had a poor experience in regards to the cruise ship shuttle service. He is one of the kindest men my daughter & I have ever met. Every room at the Hilton Galveston Island Resort includes a coffee maker, satellite TV and compact refrigerator. Enhance this page - Upload photos! The experience we provide our guests is very important to me. The property is beautiful but the service is really what steals the show. More Details Dining This hotel is home to a restaurant and a bar/lounge. Does Landry's Prime Seafood & Steaks offer takeout? Hilton Galveston Island Resort has 3 stars. This was a wonderful dining experience. The hotels largest meeting room is 3,500 square feet. There's a restaurant on site. These are some restaurants with a large number of reviews near Galveston, TX: What are the best restaurants with outdoor seating? I search on line until I finally found it. And I suppose one has to ask for a mini fridge which was advertised. Wtf. We got a newly renovated room (deluxe gulf view) which was so nice and clean! You can check in from 4:00 PM - anytime. So if you like me would prefer not to spend four dollars for a cup of coffee (no complimentary coffee offered here) and $15 for a continental breakfast. The elvators were really dirty. They will confiscate it. A children's menu is available. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. Even tho' the view was spectacular in the morning, the lights at night only allowed you to see the pool area below. Please take a minute to subscribe and we will keep you posted on all the exciting news and events taking place in our area! Fri & Sat: 7AM-10PM, This website or its third-party tools use cookies, which are necessary to its functioning and to enhance site navigation, analyze site usage and our marketing efforts. The staff was excellent, especially Erick at the front desk. When my husband came back to the table, he had to use a napkin to dry his hands because there were no paper towels in the mens bathroom. The outdoor pool provides a splash of fun, and guests can also take advantage of a 24-hour fitness center and a spa tub.